Last Updated on October 5, 2024.
Protecting your privacy is important to us. This Privacy Policy outlines what personal information we collect, how we collect it, how it is used, and the measures we take to protect it.
Persons Under the Age of 21
Our online services are not intended for persons under 21 years of age. No one under 21 may provide any information on our online services. We do not knowingly collect personal information from persons under 21. If we discover that we have collected personal information from a person under 21, we will delete it. If you believe we might have any information from or about a person under 21, please contact us by email at help@wineshopathome.com or by telephone at 1-800-946-3746.
Information We Collect and Why
We collect information about you, including personal information, for various purposes, such as:
- To Provide and Improve Services: To present our website, mobile applications, and their content to you, and to improve and optimize these services.
- To Conduct Business: To fulfill orders, manage subscriptions, and provide customer service.
- To Communicate: To send you information, respond to your inquiries, and notify you of changes to our services.
- To Personalize Your Experience: To customize our services to your interests and preferences.
- To Prevent Fraud: To protect against unauthorized access, fraud, and other illegal activities.
- To Comply with Legal Obligations: To comply with any applicable laws, regulations, and legal processes.
Types of Information We Collect
We collect both general and identifiable personal information:
- General Information: Includes data that does not identify you specifically, such as your IP address, browser type, geolocation, and information about your internet connection and usage patterns.
- Personal Information: Includes data that you provide to us, such as your name, email address, postal address, telephone number, payment information, and any other identifiers that can be used to contact you.
How We Collect Information
We collect information in various ways, including:
- Directly from You: When you fill out forms, make purchases, subscribe to services, or interact with us in other ways.
- Automatically: Through cookies, web beacons, and other tracking technologies that collect data about your browsing behavior and interactions with our services.
- From Third Parties: Including service providers that help us operate our business, such as Shopify Apps, marketing automation tools, customer review platforms (e.g., YotPo), and analytics services.
Disclosure of Your Information
We may disclose anonymous aggregated information without restriction.
We may share your personal information in the following situations:
- With Service Providers: To third-party service providers who assist us in operating our business, provided they have their own Privacy Policy in effect and agree to keep your information confidential.
- For Legal Reasons: To comply with legal obligations, enforce our policies, or protect our rights.
- For Business Transfers: In the event of a merger, sale, or other business transfer, your information may be transferred to the new owners.
Your Choices
You have control over the personal information you provide to us. You can:
- Opt-Out: You may opt out of receiving promotional communications or limit the use of certain types of information. If you do not wish to have your email address or mobile phone number used by WineShop At Home for our emails or texts to promote our products or services to you, you may opt out by using the unsubscribe link in each email or by texting “STOP” to a text we send, by calling us at 1-800-946-3746, or by sending us an email at help@wineshopathome.com.
- Access and Corrections: You can request access to, correction of, or deletion of your personal information by contacting us at help@wineshopathome.com or 1-800-946-3746.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand how you interact with our services, remember your preferences, and provide you with relevant content. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our website.
- You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. Please note if you disable or refuse cookies, some parts of our website may then be inaccessible or will not function properly. Cookies are text files stored on your computer when you visit certain web pages. We use these important pieces of information to remember who you are when you come back and visit, help track your activity on our website and what you have in your cart. Cookies are completely harmless to your computer, and do not store personally identifiable information such as name, address or payment details but they do provide us with encrypted information to help improve your experience of the site. For example, they help us to identify errors, suggest related products you may like when browsing and allow you to connect with social media sites such as Facebook, Twitter and Pinterest. We do use other first and third-party cookies who may also set cookies during your visit to be used for retargeting purposes. You always have the option of disabling cookies within your browser but your browsing experience will be compromised. Cookies can be defined into four types of cookies: Strictly necessary cookies, performance cookies, functionality cookies, targeting or advertising cookies.
Text Messages
Text Message Service Terms
- WineShop At Home offers its customers mobile alerts and other marketing messages about sales, new products and other topics by SMS/MMS message (the “Service”). To opt-in to the Service, you must first give consent through your WineShop At Home Consultant’s website or by subscribing via an email from WineShop At Home. By participating in the Service, you are agreeing to these Terms and Privacy Policy. Enrollment in the Service requires a phone number and acceptance of the following Terms: You consent to texts being sent to the mobile number provided and understand consent is not a condition of purchase, that message and data rates may apply, and message frequency & content varies. You can reply “STOP” to any text to stop receiving all SMS and MMS or “HELP” for help. You may not enroll in the Service if you are under 21 years old. Before receiving messages, you will need to verify the phone number you provided by responding to a text message that affirms your choice to opt-in to the Service and agreement to these Terms. WineShop At Home reserves the right to stop offering the Service at any time with or without notice.
Text Message Charges and Carriers
- Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone’s pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service. Most U.S. carriers are supported by the Service. The Service may not be available on all wireless carriers. WineShop At Home may add or remove any wireless carrier from the Service at any time without notice. WineShop At Home and mobile carriers are not responsible for any undue delays, failure of delivery or errors in messages.
To Stop Receiving Text Messages
- To stop receiving text messages from WineShop At Home, text the word “STOP” anytime to any of the text messages you have received from WineShop At Home. You acknowledge that the text message platform may not recognize and respond to unsubscribe requests that do not include the STOP keyword command and agree that WineShop At Home and its service providers will have no liability for failing to honor such requests. If you unsubscribe from our text message program, you may continue to receive text messages from WineShop At Home through any other programs you have joined until you separately unsubscribe from those programs. These Terms will still apply if you withdraw the consent mentioned above or opt out of the Service.
- If you are an Independent Wine Consultant, you can opt out anytime by going to “Settings” and then “Notification Preferences” within your Back Office. You may also contact WineShop At Home by emailing help@wineshopathome.com or calling 1-800-946-3746.
Questions About Text Messages
- You may contact us at 1-800-946-3746 or help@wineshopathome.com.
Mobile Phone Number Change
- In the event that you change or deactivate your mobile phone number, you agree to notify WineShop At Home by emailing help@wineshopathome.com or by calling 1-800-946-3746.
Data Security
We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Personal information is stored only on secure servers and is encrypted using SSL/TLS technology. However, please be aware that no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.
The safety and security of your personal information also depends on you. Please do not share any passwords and keep them confidential.
Third-Party Applications and Services
Our services may include integrations with third-party applications and services, including but not limited to:
- Independent Contractor or Affiliate Tools
- Subscription Management Systems
- Order Tracking and Fulfillment Services
- Customer Support Platforms
- Analytics, Communications and Marketing Automation Tools
- Customer Review Platforms
These third-party providers may collect, store, and process your data in accordance with their own privacy policies. We encourage you to review these policies to understand how your data is handled.
Your California Privacy Rights
California permits you to make requests to access categories and specific pieces of personal information about you as well as to request we delete your personal information. Please call us at: 1-800-946-3746 or send us an email at help@wineshopathome.com to request access to, correct or delete any personal information that you have provided to us. Note that we can only delete your personal information by also deleting your user account. We may not be able to accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the effective date will be updated accordingly.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at help@wineshopathome.com or 1-800-946-3746.
