Privacy and Shipping Policy
We keep all our customer information confidential. We do not sell, share, or divulge any information
to third parties. We may email you or mail you our catalog at certain times to our customers in an effort to present new selections, and/or inform customers of upcoming events we believe would be of interest.
To be removed from any mailing list at any time by contacting Customer Care at 1 800 WineShop (1-800-946-3746).
Or using the "Remove" feature contained in any of our emails.
If you place an order via our secure server, all your personal information is encrypted before it is transmitted over the Internet. We retrieve your order from our server, also via a secure connection.
If you prefer not to enter your credit card online, you can call and order at 1 800 WineShop (1-800-946-3746)
The cookies are used to track what you put into the "shopping cart", and simply makes shopping easier. Credit card numbers are never stored in cookies.
If you are not 100% satisfied with our fine wines or our service, call us immediately and let us know. We work hard to make sure that you enjoy the quality wine experience you deserve. If you are not happy with your purchase, contact our Customer Service team at 1-800-946-3746 (1-800WineShop) or by email at CustomerCare@wineshopathome.com regarding your exchange within 30 days of receipt.
In most cases we will arrange to the have the product picked up by our shipper and we will ship out your new product upon receipt in our warehouse. You will be billed shipping charges for both the return shipment and shipping of the new product.
Shipping discounts and promotions are not applicable to reshipments or exchanges.
If you wish to return a product or refuse delivery of a shipment, your account will be credited upon receipt of the returned items less the original and return shipping cost. If you wish to have the shipment sent out again to the same or different address, applicable shipping rates will apply.
A $15 re-routing fee will be billed to a customer or consultant per package that needs to be re-routed to a different address while in transit.
Credit card refunds typically take 3-5 business days to process dependent upon your financial institutions processing policy. Check refunds will usually be processed by WineShop At Home within 10 business days and then mailed via USPS.
Please call for international shipping rates.
To see our current list of serviceable states, please click here.
All wines are sold in CA, and title passes to the buyer in CA. We make no representation to the legal rights of anyone to ship or import wines into any state outside of CA. The buyer is solely responsible for the shipment of wines. By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order to you. WINES MAY BE SOLD ONLY TO PERSONS WHO ARE AT LEAST 21 YEARS OLD. BY PLACING YOUR ORDER, YOU REPRESENT TO US THAT YOU ARE AT LEAST 21 YEARS OLD. When your wine is delivered to you, you will be required to show identification proving that you are at least 21 years old. All orders legally require: Drivers License, Military, Passport, or State ID.
Your questions and comments are always welcome. Please
feel free to email us at anytime by using our "Contact Us" email form or call our customer service line at 1 800 WineShop (1-800-946-3746).
Learn More About Us